The Path From Question to Answer
Most questions we see fall into a few buckets: how quickly bKash or Nagad deposits appear in your account wallet, what documents we need to verify a withdrawal, how to reset your password if you lose access, and where to reach support when the chat icon doesn't load. We built this page to answer those without making you wait for a ticket
reply. When you open your account, the deposit flow asks you to pick bKash, Nagad or Rocket, then shows the account number and reference code on screen. You switch to your payment app, send the amount, confirm with your PIN, then return to the lobby. The balance updates when the payment network confirms the transaction—usually under two minutes during the day. Withdrawals
reverse that path: you request the amount, our finance team checks your account against the ID you uploaded at signup, then pushes the funds back to the same wallet. If your documents are already on file and match, the verification step clears in a few hours. If something is missing or doesn't match, support will message you inside your account with exactly
what we need. Password resets send a one-time code to the mobile number you registered; if you no longer control that number, contact support with your account email and we'll walk you through identity verification before switching the contact details.
- bKash
- Nagad
- Rocket
- Bank Transfer